Emergency Response Service

The Emergency Response Service (ERS) provided by RSSL Pharma is a unique service for the pharmaceutical and healthcare industries. 

Depending on your requirements, it can offer you access to a range of RSSL's services, 24 hours a day, 365 days a year.

Membership of the ERS has proved invaluable to many of our clients enabling them to manage unforeseen product contamination problems.  The service has deal with in excess of 8,000 product contamination emergencies, such as, serious customer complaints, manufacturing problems and product tamper.

The system offers clients a choice of service depending on their needs:

• Platinum Level offers members priority access to a specified range of analysis, 24 hours a day, 365 days a year (all other services being available during working hours) via an out of hours contact procedure
• Gold Level offers members priority access to all services during working hours

A single membership fee covers all operating sites and subsidiary companies.