Emergency Response Service (ERS) for the Pharmaceutical Industry

We deliver the ultimate in analytical support, 24/7.

Emergency Analytical Support for the Pharmaceutical Industry

In an emergency, you need high-quality analysis performed quickly to help you make the right decisions fast.  Our ERS gives you round-the-clock access to technical experts 365 days a year, to support you in circumstances such as customer complaint, product tamper, contamination, counterfeiting or processing and packaging failures.

ERS membership is available at two levels:

Platinum: 24/7 access to specified services (see below), plus priority access to all our services during working hours.

Gold: Priority access to all our services during working hours

Membership of our ERS covers all your company sites and subsidiary companies, and you can call on us in cases of accidental and deliberate contamination; foreign bodies and matter; processing and packaging issues; consumer fraud; counterfeiting and more.

If you already are a member of this service; please refer to your membership pack for membership details and contact information. 

If you would like to become a member of our ERS service or for more information contact our Customer Service Team at enquiries@rssl.com or phone 0118 918 4076.

24/7 services available to Platinum Members:-

  • Identification of foreign matter
  • Product tampering
  • Chemical contaminant identification
  • Identification of off-flavours and taints
  • Due diligence toxicity screens


  • Multidisciplinary team and capabilities
  • Experts in pharmaceutical analysis
  • Highly skilled and experienced analysts
  • Independent analysis
  • Confidentiality
  • Simple contact strategy for members

More Resources

Specialist Pharmaceutical Services - RSSL Brochure
Read More >


For any questions regarding our services, getting a proposal or submitting samples, please contact the team on:

t: +44 (0)118 918 4076
e: enquiries@rssl.com