What are Cookies?

A cookie is a tiny data file, which is stored on your computer within the web browser, when certain web pages are visited. A cookie does not contain or collect information in isolation, but when read by a server via a web browser; it can give information to facilitate a more user friendly service such as detecting errors. A cookie will not harm your computer and no personally identifiable information is stored from the use of this site. For more information on how cookies are used on this site, please see How We Use Cookies.

To use our website fully, you will need to have cookies enabled. If you do not wish to enable cookies, you can still browse the site; however certain features of the site may be limited. Most web browsers have cookies automatically enabled; however see the Managing Cookies section below to find out how to check your cookie settings.

This information is outlined as part of our efforts to comply with recent legislation and to ensure that we are open, honest and clear about user privacy. Please refer to our Privacy Policy for more information.

How We Use Cookies

You many notice the presence of different types of cookies generated on your visit to this website. We use three types of cookies:

  • Session cookies, which are automatically deleted after every visit.
  • Persistent cookies that will remain in place during multiple visits to the site.
  • Third party cookies, which are used by partner websites that are embedded within our site or that we link to.

Session Cookies

These enable you to perform essential functions on the site, such as remembering a repeat form field item within a browsing session. In addition, they help by limiting the need to transfer information across the Internet. They are not stored on your computer and will expire when you terminate your browser session.

Persistent Cookies

These enable us to recognise anonymous repeat visitors to the site. By matching an anonymous, randomly generated identifier, a record can be taken of specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path taken through the site. By monitoring this information we are able to make improvements to the site, including the fixing of errors and the enhancement of content.

We use Adobe Omniture SiteCatalyst and Google Analytics software to analyse page use, page interactions and the routes taken through our site. These are known as "website metrics" or "analytics". We do not record any personal information as part of this process.

3rd Party Cookies

When you visit our site you may notice some cookies that are not related to RSSL. If you go to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We do not control the generation of these cookies and how to manage them. The following third party cookies are used on the site:

  • Adobe Omniture SiteCatalyst – Used for website analytics
  • Google Analytics – Used for website analytics
  • Google Tag Manager - Used for website analytics
  • Live Chat - Online customer service software with live support, help desk software, and web analytics capabilities.
  • AccessPlanit - Used for booking online training courses.  Cookies track user sessions, shopping basket, checks user is authenticated and remembers user name if "remember me"is checked.  

Opt-out and Opt- in

We may provide you with an “opt in” or “opt-out” mechanism depending on the requirements of the Site’s Jurisdiction and the Site.   An “opt-in” mechanism will provide you the opportunity to positively indicate that you would like or do not object to our sending you such further communications and we will not send you any unless you have “opted-in”.  An “opt-out” mechanism will provide you the opportunity to indicate that you do not want us to send you such further communications, and if you “opt-out” we will not send you any.

Either way, opting-in or opting-out will be up to you and, in addition, if you do not want us to use your personal information for a particular purpose or disclose it to a third party, you may “opt out” at any time by contacting us as provided below.

Specific opt-outs may also be provided at the point of collection or along with the communications to you.

Please note though, by opting-out, you may not be able to participate in certain activities on our websites.  

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