GMP Culture From The Heart

Having made major investments in state of the art facilities and manufacturing equipment, the senior management team at Mentholatum believed it was also essential to invest in staff training.

Background

Having made major investments in state of the art facilities and manufacturing equipment, the senior management team at Mentholatum believed it was also essential to invest in staff training to ensure everyone had a full appreciation of their GMP responsibilities, taking the opportunity to introduce and share best practice across the whole organisation.


Approach

RSSL met with the senior leadership team, and designed a two year programme to drive a GMP ‘culture from the heart’, across all departments from the very bottom right up to the very top.

Leadership workshops, the introduction of a ‘GMP Ambassadors’ programme, standard GMP training days and specialist courses for specialist departments have all added up to a company wide ‘evangelism’ for compliance.

Whilst the activities and the methods were designed around a wide variety of day to day pragmatic issues, and tailored for different learning styles, the message was clear and consistent throughout


Results

The investment was appreciated by all as a sign of the company’s commitment to a ‘get it right first time’ approach, ensuring buy in at all levels. Significantly, this has been recognised and commended by the regulatory authorities.



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