24/7 Emergency response service

From physical and chemical contamination, product tampering and allergen contamination to packaging failure, our 24-hour Emergency Response Service (ERS) helps our members make critical decisions at the right time


In a crisis, you need fast, reliable analysis you can trust. You can’t begin to manage and control a contamination incident if you don’t have the facts. But with our Emergency Response Service, you have priority access to our dedicated team of technical experts. Using the latest analytical equipment, we give you the information you need to resolve the emergency situation quickly and effectively. This includes:


  • Foreign body identification
  • Detection of allergens
  • Evidence of product tampering
  • Identification and quantification of chemical contaminants
  • Identification of off-flavours and taints
  • Due diligence toxicity screening
  • Investigation of sickness complaints

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  • 24/7 rapid analytical support  
  • Access to a dedicated, multidisciplinary team with experience across all dosage forms  
  • Wide range of the latest analytical equipment  
  • Independent analysis  
  • Confidentiality  
  • Simple contact strategy for members 

ERS Membership

We have ERS membership available at Gold and Platinum membership levels, covering all company sites and subsidiary companies so you have a partner you can trust in emergency situations.

Our ERS membership packages

Gold membership

Priority access to all our analytical technical services during working hours.


Platinum membership

All the benefits of Gold membership, but with the added security of priority access to key contamination identification services 24 hours a day and 365 days a year. 


24/7 platinum membership services (out of hours)



If you would like to become a member of our ERS service, or for more information, contact our Customer Service Team at enquiries@rssl.com or phone 0118 918 4076.

Contact us

Need to get in touch? Please complete the enquiry form or call us on:

Switchboard: +44 (0)118 918 4000

Customer Services: +44 (0)118 918 4076

We value your trust when sharing your personal data with us. We always treat your data in a fair and respectful manner limited to the purpose above mentioned. If you would like to know more about how we handle your data, please read our privacy notice.