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We know that when something goes wrong that puts product safety and quality at risk, you need to act quickly and work with a partner that you can trust. Our emergency response service delivers assistance to you and your investigations and aims to provide answers to your urgent questions – what has happened and why? What is the impact? With our support you can make an informed decision and successfully resolve the situation.
• Priority access to our multi-disciplinary team of scientists and facilities• Rapid analytical turnaround, with results available within hours of receiving your sample• Membership covers all global sites and subsidiary companies• Our new digital ‘My RSSL’ tool for round-the-clock access to your project• Expert, independent and confidential advice• Easy and direct contact with our team• Platinum and Gold level membership options
What our clients say
RSSL moved at the speed of light to get to the root cause of the problem. Their rapid and accurate analysis meant we could resolve the issue quickly and avoid a costly product recall.
We’ve called on RSSL to investigate a number of urgent issues and never fail to be impressed by their rigorous scientific approach and rapid response. We value their advice and trust their judgement, every time.
RSSL’s ERS support in our crisis situation was essential. It gave us the scientific data we needed to make robust decisions quickly.
Quality with a capital Q is embodied in RSSL. The level of specialist expertise within the team and seamless communication during what was a stressful time makes them a pleasure to work with.
Thank you once again to the team at RSSL for making our investigation process so easy and stress free. The fact that the results showed everything to be clear and fit for purpose was the good news we needed to end the week.
RSSL’s extraordinary perseverance in the face of uncertainty and tight timings enabled our new technology to be tested with consumers.
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Customer Services: +44 (0)118 918 4076
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