Emergency response service (ERS)

Our ERS corporate membership delivers exclusive access to rapid analytical support when you need it most.


We know that when something goes wrong that puts product safety and quality at risk, you need to act quickly and work with a partner that you can trust. Our emergency response service delivers assistance to you and your investigations and aims to provide answers to your urgent questions – what has happened and why? What is the impact? With our support you can make an informed decision and successfully resolve the situation.


As an ERS member you will benefit from:


• Priority access to our multi-disciplinary team of scientists and facilities
• Rapid analytical turnaround, with results available within hours of receiving your sample
• Membership covers all global sites and subsidiary companies
• Our new digital ‘My RSSL’ tool for round-the-clock access to your project
• Expert, independent and confidential advice
• Easy and direct contact with our team
• Platinum and Gold level membership options

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ERS membership Packages

Gold membership
Priority access to all analytical technical services during working hours.
Platinum membership
All the benefits of Gold, but with the added security of priority access to key analytical services, 24 hours a day and 365 days a year.


ERS membership gives you all round support


  • Up to four 1-2-1 consultancy sessions (20 min calls): Talk to our subject technical experts for advice and guidance whenever you need it.
  • Exclusive research opportunities: Participate in relevant research-funded consortiums that tackle key industry topics.
  • Dedicated account manager: Benefit from one point of contact for all your project needs.
  • Preferential rates: Enrich your employees’ knowledge and skills with a 5% discounted rate on our online allergen training courses.
  • Networking and updates: Grow your network and knowledge by joining as many free seminars, webinars and events as you choose. Each expert led session is an opportunity to gain insights into the latest industry issues.
  • Meeting venue: You’re welcome to use RSSL as a venue for team meetings of up to 20 people.
  • Visit us: Learn more about our capabilities, meet the team and see our cutting-edge facilities up close.


What our clients say

RSSL moved at the speed of light to get to the root cause of the problem. Their rapid and accurate analysis meant we could resolve the issue quickly and avoid a costly product recall.

We’ve called on RSSL to investigate a number of urgent issues and never fail to be impressed by their rigorous scientific approach and rapid response. We value their advice and trust their judgement, every time.

RSSL’s ERS support in our crisis situation was essential. It gave us the scientific data we needed to make robust decisions quickly.

Quality with a capital Q is embodied in RSSL. The level of specialist expertise within the team and seamless communication during what was a stressful time makes them a pleasure to work with.

Thank you once again to the team at RSSL for making our investigation process so easy and stress free. The fact that the results showed everything to be clear and fit for purpose was the good news we needed to end the week.

RSSL’s extraordinary perseverance in the face of uncertainty and tight timings enabled our new technology to be tested with consumers.

Become an ERS member today

Get in touch to start benefiting from our expert technical support and exclusive benefits.

Contact us

Need to get in touch? Please complete the enquiry form or call us on:

Switchboard: +44 (0)118 918 4000

Customer Services: +44 (0)118 918 4076

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