Send a sample

To ensure your samples reach us safely and securely please follow our sample submission process below and note important information.

 

Find our Christmas hours here

 

Before submitting your samples, contact our customer services team to obtain a proposal. This ensures clairty on the project scope, required analysis, agreed turnaround time and associated costs.  Your proposal will be generated from our Customer Relationship Management (CRM) giving you a unique identifier.

 

We have gone paperless

All sample submissions must now be completed via the My RSSL portal. We've recorded a series of tutorial videos to help you with the transition, the first of which is below. For the whole series visit our YouTube page

Sample submission guidelines

 

To make sure that your sample reaches us safely and securely there are a few things you will need to do before sending off:

 

  • Ensure the samples are adequately packed and labelled according to the nature of any associated hazards and in compliance with current legislation.
  • The sample submission label should be placed on the front of the package and should not be obscured by other courier labels.  This includes the address and other key information required by RSSL.
  • Subsampled as required in accordance with your quotation
  • Include the COSHH assessment and Safety Data Sheet (SDS.MSDS) for hazardous or toxic samples.

 

For full details please refer to the sample submission guidelines here.

 

2026 Christmas opening hours

 

Please find our opening hours over the festive period below. Outside of the dates listed, we are open as normal.

 

Date Opening Hours
Wednesday 23 December 2026 9:00 to 17:00 (last sample delivery cut off*)
Thursday 24 December 2026 9:00 to 14:00 GMT (Closing early)*
Friday 25 December 2026 Closed (Christmas day)
Monday 28 December 2026 Closed (Bank holiday)
Tuesday 29 - Thursday 31 December 2026 Open (Normal hours)
Friday 1 January 2027 Closed (Bank holiday)
Monday 4 January 2027 Open (Business as usual)

 

*Sample Delivery Deadline

The latest we can accept delivery of samples is 17:00pm GMT on Wednesday 23 December 2026. After this time, we will not be able to receive samples until we reopen on Tuesday 29 December 2026.

 

If you have any questions regarding our opening hours over the holiday period, please get in touch on +44 (0)118 918 4076 or email foodsales@rssl.com / lifesciencesales@rssl.com 

 

From everyone at RSSL, we would like to wish you a happy, restful and safe festive season and New Year.