24/7 Emergency response service

RSSL can deliver analytical support 24/7, for the rapid resolution of your pharmaceutical or biopharmaceutical product emergencies.


When problems arise, time is of the essence and decisive action is critical. You need fast, reliable analysis that you can trust to make the right decisions. 


RSSL’s Emergency Response Service (ERS) is an annual membership service that gives you access to our technical experts 24 hours a day, 365 days a year. Our scientists can support you in circumstances such as customer complaints, product tampering, contamination, counterfeiting or processing and packaging failures, helping to solve your challenges and minimise delays.  

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  • 24/7 rapid analytical support  
  • Access to a dedicated, multidisciplinary team with experience across all dosage forms  
  • Wide range of the latest analytical equipment  
  • Independent analysis  
  • Confidentiality  
  • Simple contact strategy for members 

ERS Membership

We have ERS membership available at Gold and Platinum membership levels, covering all company sites and subsidiary companies so you have a partner you can trust in emergency situations.

Platinum level


This level offers priority access to a specified range of services out of hours (see below) on a 24 hour, 365 days a year basis, and priority access to all of our Pharmaceutical & Healthcare services during working hours.  

Gold level


This level offers priority access to all of our Pharmaceutical & Healthcare services during working hours.  

24/7 platinum membership services (out of hours)



If you would like to become a member of our ERS service, or for more information, contact our Customer Service Team at enquiries@rssl.com or phone 0118 918 4076.

Contact us

Need to get in touch? Either complete the enquiry form or call us:

Switchboard: +44 (0)118 918 4000

Customer Services: +44 (0)118 918 4076

We value your trust when sharing your personal data with us. We always treat your data in a fair and respectful manner limited to the purpose above mentioned. If you would like to know more about how we handle your data, please read our privacy notice.