PQS - Complaints, quality defects and recalls (eLearning)

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30.00 Minutes

CPD Hours: 0

e-Learning

This course forms part of our 12 module Pharmaceutical Quality System eLearning course. This is a highly interactive eLearning course provides a comprehensive introduction to the topic. The course has a knowledge assessment to check learning has been retained.


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The course is relevant to anyone working in both quality and operational roles. In particular, this course is of direct relevance for those working in quality compliance or quality system roles.
This course includes the following topics/sessions :


  • The regulatory expectations for the management of product complaints, quality defects and recalls
  • The lifecycle for the management of product complaints, quality defects and recalls
  • The use of Quality Risk Management (QRM) at specific points in the lifecycle.

    By the end of this module you will be able to:


    • Describe the regulatory expectations for the management of product complaints, quality defects and recalls
    • Explain the lifecycle for the management of product complaints, quality defects and recalls
    • Explain the use of Quality Risk Management (QRM) at specific points in the lifecycle.

£ 50

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