When you are faced with a product contamination and the possibility of a product recall stares you in the face, you need analytical answers and fast! Until you know what the contamination is, you can’t begin to manage the incident effectively and bring it to a speedy resolution.

RSSL’s Emergency Response Service (ERS), an annual membership service, gives you access to our technical experts 24 hours a day, 365 days a year, to support you in circumstances such as customer complaints, product tamper, contamination, counterfeiting or processing and packaging failures.


  • 24/7 rapid analytical support
  • Access to a dedicated, multidisciplinary team
  • Analysts experienced across all product types
  • Wide range of the latest analytical equipment
  • Independent analysis
  • Confidentiality
  • Simple contact strategy for members

ERS Membership

The ERS is available at two membership levels covering all company sites and subsidiary companies:-

  • Platinum Level offers priority access to a specified range of services out of hours (see below) on a 24 hour, 365 days a year basis and priority access to all our services during working hours.
  • Gold level offers priority access to all services during working hours.

24/7 Platinum Membership Services (Out of Hours)

Can you and your company afford not to join?  If you would like to become a member of our ERS service or for more information contact our Customer Service Team at enquiries@rssl.com or phone 0118 918 4076.

Interested in this service?

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